As enterprise leaders rapidly test, implement and deploy AI technology at scale, how can they translate innovation into concrete results? On this, Kellie Romack can offer a masterclass.
"Our team put in our generative AI use cases, and we saw $10 million in real tangible value in the first 120 days," said Romack, chief digital information officer at ServiceNow, a leading AI platform for business transformation. "Then, fast forward to today, we're seeing $14 million annualized value."
Speaking at the 2024 Forbes CIO Summit in New York, Romack attributed ServiceNow's measurable success to a collective focus on bold experimentation.
"We drink our own champagne, and eat our own cake," she said of how the organization engineers its own value using the same solutions it offers customers.
Below, Romack shares four insights to accelerate the impact of AI investments.