This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The Herald.
In the North West, 182,022 calls were made to the NHS 111 service in October, marking an increase of more than 31,000 compared to the same month last year.
Health leaders say the surge is linked to an early peak in flu cases and dropping temperatures as winter approaches.
Dr Michael Gregory, regional medical director for NHS England in the North West, said: "These figures show how demand is not only rising as we head towards winter, but is also increasing year on year, and this reflects what we're seeing more widely across NHS services including A&E and ambulance.
"NHS 111 provides a vital service and is a trusted source of medical help and advice, which people can access from the comfort of their own home.
"Many people find it is the quickest way to get medical advice and be directed to the right service for their needs and it's a great first port of call for people if they have an urgent, but non-emergency health need."
The NHS 111 service is available 24 hours a day, seven days a week via phone, online at 111.nhs.uk, or through the NHS App.
It offers support for urgent but non-emergency health concerns and can direct patients to the most appropriate services, including urgent treatment centres, GP practices, and consultations with a pharmacist.
Callers can also receive self-treatment advice over the phone or a call back from a nurse, doctor, or paramedic if required.
Dan Ainsworth, director of operations at North West Ambulance Service, said: "If you need health advice this winter, our NHS 111 health advisors are here to help.
"For quick and convenient support, we also recommend using NHS 111 online through the NHS App.
"You'll find trusted information to help you manage minor illnesses and injuries at home, whether it's coughs, colds, sprains or grazes.
"It's fast and easy to use and will guide you to the right care based on your symptoms, which may include a call back from a clinician.
"As temperatures drop, please take extra care when out and about.
"Icy paths and wet conditions can lead to slips and falls.
"Wrap up warm, check on vulnerable friends and family, and make sure you're prepared for the winter weather."
The service is also available in British Sign Language (BSL) through a video link, providing vital support for the deaf community.
The BSL 111 option can be accessed at signvideo.co.uk/nhs111.
People are encouraged to use NHS 111 if they are unsure where to go for treatment, need non-emergency medical advice, have a mental health concern, or require urgent care outside of GP or pharmacy opening hours.
Mental health support is available through the service 24 hours a day by selecting the mental health option when calling 111.
For more information about the NHS 111 service or to access support online, visit 111.nhs.uk.